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titleKB Article Field Descriptions

The following table describes the fields that appear in the Article Form window when uploading an article.

FieldUpload Option for Which This Field AppearsDescription
ArticleFile

Path to the file containing the article on your computer.

To select the file from your computer, use the magnifying glass icon search iconImage Modified.

Info
iconfalse

The maximum file size is 50 MB.

UrlWebcrawl

URL of the web page that contains the article.

Note
iconfalse

If you enter an incorrect URL, you cannot publish the article—when you attempt to publish such an article, the status becomes FAILED.

NameFile, Webcrawl
  • Name for the article, if you selected the Webcrawl option.
  • Name of the file, which appears by default, if you selected a file in the Article field. You can, however, modify the value.
Note
iconfalse

Ensure that the name is related to the article.

DescriptionFile, Webcrawl

Description for the article.

Note
iconfalse
Ensure that the description is one that can help users easily identify the intent of the article.
LevelsWebcrawl

Level of the article on the associated web page. For example, if the value is 0, the content that appears on the associated webpage is considered as the article. If the value is 1, the content that appears on the associated webpage and the content that appears on the next page whose link may be provided on the associated webpage are considered as the articles.

Security Protocol ModelWebcrawl

If you want users to sign in to access the article on the associated webpage, select a security model in the field.

Refresh FrequencyWebcrawl
  • Weekly:  Indicates that the article is updated on the KB portal once each week to display the current content from its webpage.
  • Monthly: Indicates that the article is updated on the KB portal once each month to display the current content from its webpage.
CategoryFile, Webcrawl

Category associated with the article.

The value in this field is used to search for the article.

SectionFile, Webcrawl

Section (of the selected category) associated with the article.

The value in this field is used to search for the article.

This field appears only when you select a value in the Category field.

TagsFile, Webcrawl

Keywords or labels associated with the article.

The value in this field is used to search for the article.

QuestionsFile, Webcrawl

Questions that could be commonly or frequently asked and are answered through the article.

To create a question for the article, use the New button.