The Search and Score window window displays the list of all the interactions that are recorded and sent to U- QM. You You can select an interaction from the list to access and evaluate the recordings.
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- The Search and Score window populates all recorded interactions received by U-QM, irrespective of the processing status.
- All processed interactions are assigned a unique identifier number (UUID).
- Hover over interaction and click
 to play the recording. - To modify the interaction processing settings, contact the LiveVox Customer Care Teamyour customer care team.
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| title | Creating a Saved Search |
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If you frequently search for a recording by using the same search criteria, you can save your search criteria for future use. A 'Saved Search' refers to the saved search criteria. To create a saved search: - Click
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The Filter window appears. As required, specify values in the filter sections.
You have the following options: - If you want to immediately view the list to which all your search criteria are applied, click Apply Filter.
- You can revert your changes by clicking
 .
In the Filter window, click Save Template. The Save Search window appears.
In the Name field, specify a name with which you identify the search, and then click Save. The saved search is created, and it appears as an option in the Saved Search drop-down list box.
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