U19 Pop-Out Help

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Info

For voice, email, and SMS channels, the widgets that appear on the Outbound, Blended, or Inbound tab are based on the Graphical User Interface (GUI) settings. You can configure the GUI settings by clicking your avatar and then clicking GUI Settings. For more information, see the GUI Settings topic in Admin Guides.

Tip
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titleManaging the View

You can manage the view on the Voice monitor dashboard as needed.

  • If you want to change the position of a widget within the dashboard, you can drag the widget to where you want by using the dotted table icondrag icon, which appears next to the label of each widget.
  • If you want to monitor the agents who are available (Ready state), as well as monitor the agents who are unavailable (Not Ready state), at the same time, you can do so by creating multiple widgets through the GUI settings.

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