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1. Click the cog icon in the upper right of the Results panel.
2. Place a checkmark to the right of the field you want to be displayed and unchecked for those to be hidden. See below the Generate Report section for more information on available fields in the report.
3. Re-sequence the displayed fields by selecting a column and moving it up or down using the appropriate button.
4. Click OK to update the view.

After choosing the search parameters, generate the report by clicking the Generate Report button to the right of the search options. The following optional fields are available as report columns:

• Monitoring User: The monitoring user ID number.
• Agent: The agent being monitored.
• Agent Team: The agent team associated with the agent being monitored.
• Monitor Type: The type of monitoring performed (Listen, Coach, Barge).
• Date: Date when the monitoring was performed.
• Monitor Start Time: The start time of the monitoring session: Hours: Minutes: Seconds.
• Monitor End Time: The end time of the monitoring session: Hours: Minutes: Seconds.
• Total Duration: The total duration of the monitoring session.
• Call Center: The call center associated with the monitored call.
• Service Name: The service on which the call was monitored.
• Campaign: The name of the campaign the call monitored is associated with.
• Account: The account number associated with the call monitored.
• Phone: The phone number for the monitored call.
• Outcome: The LiveVox The platform result code for the monitored call.