U19 Pop-Out Help

Page tree

Versions Compared

Old Version 20

changes.mady.by.user Patricia Parkhill

Saved on

compared with

New Version 21

changes.mady.by.user Bhavana Bendale

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Expand
titleInstructions
  1. Select a service to copy from the list of services.
  2. Click Copy Service. Only copy Quick Connect services to create another Quick Connect service, Manual services to create another Manual service, and so on. Do not copy Inbound services.
  3. Add the new service name.
  4. Click Copy.
  5. Click Save.
  6. Go to the Phone Numbers tab.
  7. Update the associated phone numbers (see Phone Numbers section above for details).


Expand
titleImportant Details
  • CID, Operator Phone, and Inbound/Callback phone must be filled out with a value for all services in which an agent logs in.
  • New services are not automatically included in the Custom Detail Report (CDR) – users must contact the LiveVox Support Customer Care Team to add new services to the report.
  • Do Not Call (DNC) settings/data are not passed to the new service when services are copied – users must either load DNC settings via the available interface or contact the LiveVox Support for Customer Care Team for assistance. 

Change Service's Call center:

...