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• Caller ID - Package ID: Allows users to select a CID package from the drop-down list. The package contains a list of toll free numbers, local caller ID numbers or a combination of both, any one of which (depending on geography) is designed to be displayed on a call recipient’s caller ID. Clicking on the link next to the Caller ID - Package ID drop-down menu opens the CID Package section.
• Inbound Message: Selects the assigned inbound message. Clicking on the link next to the Inbound Message drop-down menu takes you to the Messages screen.

Inbound Phone:

Search for, view, and edit inbound phone numbers and their mappings. Search options include:

• Filter: Available options are: All, City, Inbound Number, and State.
• Search By: Available options are: Starts with, Contains, Ends with, and Regex.
  
• Number Type: Available options are: Agent at ready in, Agent Direct Line, Callback, Caller ID, Extension, Group voice mail, Inbound, Other, and Personal voice mail.
• Routing URL: Allows users to select a Routing URL from the drop-down list when available.
  
• LCID Package: Allows users to select an LCID package from the drop-down list. The package contains a list of local caller ID numbers, any one of which (depending on geography) is designed to be displayed on a call recipient’s caller ID.
• Status: Active or inactive.
• Emergency Service Activation Status: Allows you to search the phone numbers based on their emergency service activation status.  Select a status from the drop-down list and click the search icon.

Double-clicking on the inbound phone number row opens the Edit Phone screen, which allows you to update the associated inbound service, status, and description of the inbound phone number. The Edit Phone screen displays the following options: 

• Inbound Number: Displays the phone number listed as the inbound number.
• Description: Optional field that allows users to add notes/description.
• Direct Line for Agent: Displays the inbound phone number associated as direct line for an Agent. The associated Inbound number populates when the option is set up by the LiveVox Customer Care Team or you can search and assign the Inbound number as Direct Line by using the drop-down list.
• Number Type: Displays the number type for the phone number (possible values are Agent at ready in, Agent Direct Line, Callback, Caller id, Extension, Group voice mail, Inbound, Other, and Personal voice mail).
• Number Usage: Displays the usage of a phone number. The phone number usage can be associated to the following:
  • Email: Select the Email option to assign the phone number to an email campaign.
  • Mail: Select the Mail option to assign the phone number to a mail campaign.
  • SMS: Select the SMS option to assign the phone number to an SMS campaign.
  • Voice: Select the Voice option to assign the phone number to a voice campaign.

• Inbound Service: Assigns an inbound service to the phone number. Click the link next to the Inbound Service drop-down menu to select a service.
• State: Identifies the state registered to the primary address of the contact.
• City: Identifies the city registered to the primary address of the contact.
• Status: Displays the editable field for the current status of the phone number. Possible values include Active and Inactive. 
• Activity Date: Displays the last activity date.

• Provisioned Date: Displays the date on which the phone number was assigned to the service.

• Emergency Service Activation Status: Displays the Allows you to search the phone numbers based on their emergency service activation status.  Select a status from the drop-down list and click the search icon. 
• Call Center: Allows to select the required call center.
• Created By: Displays the LiveVox resource that created the number.
• Last Modified By: Displays the Last resource that adjusted a setting in the Phones Column grid.
• Filter: Filters the list of displayed entities by type.
• Associated Entities: The Associated Entities section shows if an Inbound number is part of a LCID package, Call-In Group, Agent Audio Path, Service Caller ID, Message template or Agent Phonebook.

To re-assign Local Caller ID packages to a different Inbound Service, click the Associate Service button. 

To disassociate a service, select the inbound phone number row and click X under the Disassociate Service column to disassociate services from a number. The record you selected is highlighted in green. Once you select Save, the associated service is removed.