To edit an existing message, double-click the message row in the Messages window. The Edit Message window appears. - Visual Tab: displays the contact flow of the selected message in a graphical form. This is a visual representation of the information from the General tab. You can navigate to the desired section of the contact flow and view the specific modules and connectors used to create the message. By clicking on a specific module, you can view the Properties, Message Properties, Contact Flow Properties, and Connectors for the module on the right panel. Double-click on a specific module to update Message Properties for the module.
- General Tab: displays a list of properties and their property value for the selected message. Clicking on the selected property allows you to update the property value.
- Associated Entities Tab: shows which services have the selected message assigned.
- Change History Tab: tracks and displays the changes made to the Messages.
- Raw Format Tab: displays the raw format of all of the messages available.
To edit the properties of individual message components: - In the General tab, double-click the property value to be adjusted.
- If it is a phrase, the Phrase Selector window appears. Modify the existing phrase using the options in the Phrase Selector:
- Verbiage – Click to search for verbiage in the database and add it to your collection in the Phrase selector window. The sequence of verbiage in the collection determines what your final phrase will read like.
- Variable – Add a system, contacts, or contact flow variable to a new or existing phrase.
- Move up – Moves selected phrase up one space. Use this option to move the selected verbiage to the desired place in the message sequence.
- Move down – Moves selected phrase down one space
- Quick Message Edit - View the final phrase as a collection of file names
- Phrase Description - View the final phrase in plain text
Click Ok to save the phrase and return to the General tab.
- If the property is a variable, choose between the available variable values or enter a value in the field, or click the ellipsis to access the Expression Builder and add a variable.
LiveVox created phrases with numeric file names starting with 1_, as displayed in the Quick Message Edit box, playing only the visible phrase. Phrases with something other than 1_ will play the phrase and then a database location. These are Series prompts. Use a 1_ series (or your custom audio) followed by a variable from the Add Variable UI to get the same effect. If a new Message was created to keep from impacting other services, assign the new Message before testing. Open the Services section and go to the Messaging tab. Double-click the Message's Property value, select the new Message from the drop-down, tap the Enter key, and click Save. | Expand |
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| title | Confirming Current Messaging |
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| Navigate to the Message associated with the service you are researching. Confirm this association in the Associated Services tab. | Expand |
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| - You can click the Visualize this Message icon (
 ) next to the Contact Flow Description box to see the messaging put into a contact flow (this is a reflection of the verbiage in the contact flow template after the last save). - Some of the information for contact flows and results available for the templates are not present in the .gif pictures. You can run non-production tests to verify the Script and Results meet your expectations. For additional information, send an e-mail to customercare@livevox.
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After the messaging changes are complete, click Save. The new phrase appears in the Messages window. Before using the new message, you must test, validate, and deploy it. To delete the selected message, hover on a message in the Messages window and click the Delete icon. |