- Select a service to copy from the top drop downslist of services.
- Click Copy Service. Only copy QC Services to create another QC Service, Manual Services to create another Manual Service, etc. Do not copy Inbound Services.
- Add the new service name.
- Click Copy.
- Click SaveSelect Copy Service.
- Go to the Phones Phone Numbers tab.
- Update associated phone numbers (see Phones Phone Numbers section above for details).Click Save.
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| - CID, Operator Phone, and Inbound/Callback phone must be filled out with a value for all services in which an agent logs in.
- New services are not automatically included in the Custom Detail Report (CDR) – users must contact LiveVox Support to add new services to the report.
- Do Not Call (DNC) settings/data are not passed to the new service when services are copied – users must either load DNC settings via the available interface or contact LiveVox Support for assistance.
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