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titleTermination Codes

The list of termination codes assigned for the service are available to view. See the Termination Codes editor in the Navigation panel for details.

Term Code Enabled – When checked, makes term codes visible to agents.

Creating New Services:

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titleInstructions
  1. Select service to copy from the top drop downs.
  2. Click Copy Service. Only copy QC Services to create another QC Service, Manual Services to create another Manual Service, etc. Do not copy Inbound Services.
  3. Add the new service name.
  4. Select Copy Service.
  5. Go to the Phones tab.
  6. Update associated phone numbers (see Phones section above for details).
  7. Click Save.


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titleImportant Details
  • CID, Operator Phone, and Inbound/Callback phone must be filled out with a value for all services in which an agent logs in.
  • New services are not automatically included in the Custom Detail Report (CDR) – users must contact LiveVox Support to add new services to the report.
  • Do Not Call (DNC) settings/data are not passed to the new service when services are copied – users must either load DNC settings via the available interface or contact LiveVox Support for assistance. 

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