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LiveVox Sub-Processors
The following table provides an overview of the third-party contractors who can process our customer’s consumer data (sub-processors).
| Sub-Processor | Description | HQ Location | Privacy Information |
|---|---|---|---|
Acapela Group | Acapela Group is a leading provider of AI-powered text-to-speech (TTS) solutions, offering high-quality, natural-sounding voices in multiple languages. The company specializes in customizable and expressive synthetic voices for a wide range of applications, including assistive technology, customer service, automotive, and embedded systems. Acapela’s technology enables businesses and developers to create engaging voice interactions tailored to their needs. | Mons, Belgium | |
| AWS Transcribe | Amazon Transcribe is an AWS Artificial Intelligence (AI) service that makes it easy for you to convert speech to text. Using Automatic Speech Recognition (ASR) technology, you can use Amazon Transcribe for a variety of business applications, including transcription of voice-based customer service calls, generation of subtitles on audio/video content, and conduct (text-based) content analysis on audio/video content. | Mountain View, CA | |
Campaign Monitor | Campaign Monitor is a straightforward email marketing tool that enables marketers to send beautiful and personalized emails, creating a reliable channel to grow engagement with subscribers and promote loyal readership and conversions. | Nashville, TN | https://www.campaignmonitor.com/policies/#privacy-policy |
Community WFM | CommunityWFM provides a unique and simplified approach to forecasting and scheduling contact center agents. | Richardson, TX | |
Deepgram | Deepgram is an AI-powered speech recognition company that provides enterprise-grade automatic speech recognition (ASR) solutions. Its platform uses deep learning to deliver highly accurate, real-time transcription and voice understanding for applications in call centers, voice analytics, AI assistants, and more. Deepgram is known for its scalability, low latency, and customizable models, making it a preferred choice for businesses seeking high-performance speech-to-text solutions. | San Francisco, CA | |
GoodData | GoodData is the leading cloud-based analytics and business intelligence (ABI) platform for companies looking to gain valuable insights from their data. | San Francisco, CA | |
| Instabot | Instabot provides marketers, product owners, and business owners access to bot technology. Instabot allows you to improve user engagement, retention, and conversions. Driven by our passion for understanding users on a deeper level, Instabot allows you to unlock more insights and performance analytics of your business and brand. | New York, NY | |
OpenAI | OpenAI is an artificial intelligence research and deployment company dedicated to developing AI systems that are safe, powerful, and beneficial to humanity. Known for innovations like ChatGPT, DALL·E, and GPT-4, OpenAI focuses on advancing natural language processing, machine learning, and generative AI technologies. The company collaborates with businesses and developers to integrate AI into various applications while prioritizing safety, ethics, and responsible AI development. | San Francisco, California | |
Sinch | Sinch is a telecommunications and cloud communications platform as a service (PaaS) company. | Atlanta, GA | |
Twilio/SendGrid | Twilio is a cloud communications platform that enables businesses to integrate voice, messaging, video, and email into their applications using APIs. It provides scalable and flexible communication solutions for customer engagement, authentication, and automation. Twilio powers interactions for companies across industries, helping them enhance customer experiences through programmable communication. | San Francisco, California | https://www.twilio.com/en-us/legal/privacy |