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LiveVox Sub-Processors
The following table provides an overview of the third-party contractors who can process our customer’s consumer data (sub-processors).
| Sub-Processor | Description | HQ Location | Privacy Information |
|---|---|---|---|
| AWS Transcribe | Amazon Transcribe is an AWS Artificial Intelligence (AI) service that makes it easy for you to convert speech to text. Using Automatic Speech Recognition (ASR) technology, you can use Amazon Transcribe for a variety of business applications, including transcription of voice-based customer service calls, generation of subtitles on audio/video content, and conduct (text-based) content analysis on audio/video content. | Mountain View, CA | |
CallCabinet | CallCabinet is a global financial services compliance company that specializes in cloud-based contact recording solutions. | Boca Raton, FL | https://www.callcabinet.com/privacy-policy/ |
Campaign Monitor | Campaign Monitor is a straightforward email marketing tool that enables marketers to send beautiful and personalized emails, creating a reliable channel to grow engagement with subscribers and promote loyal readership and conversions. | Nashville, TN | https://www.campaignmonitor.com/policies/#privacy-policy |
Community WFM | CommunityWFM provides a unique and simplified approach to forecasting and scheduling contact center agents. | Richardson, TX | |
GoodData | GoodData is the leading cloud-based analytics and business intelligence (ABI) platform for companies looking to gain valuable insights from their data. | San Francisco, CA | |
Govivace | Govivace is a leading conversational AI and speech analytics solutions providing company that specializes in creating intelligent Voicebot & chatbots for businesses of all sizes. As a leading provider of AI-driven speech analytics solutions, offer valuable insights into customer behavior, preferences, and sentiment to uncover hidden patterns and trends within customer interactions. Our solutions can be customized to fit the needs of any industry. | McLean, VA | |
| HelpJuice | Helpjuice is a cloud-based knowledge base management solution suitable for businesses of all sizes and in any industry segment. It includes applications for the creation and management of both internal and external knowledge bases. | Miami, FL | |
| Instabot | Instabot provides marketers, product owners, and business owners access to bot technology. Instabot allows you to improve user engagement, retention, and conversions. Driven by our passion for understanding users on a deeper level, Instabot allows you to unlock more insights and performance analytics of your business and brand. | New York, NY | |
Prodigal Technologies | Prodigal’s cloud-based AI analyzes every agent/customer conversation for insights, then turns analysis into action with real-time agent assistance, automated notes, and quality assurance. | Mountain View, CA | |
Twilio SendGrid | SendGrid is a cloud-based SMTP provider that allows you to send email without having to maintain email servers. SendGrid manages all of the technical details, from scaling the infrastructure to ISP outreach and reputation monitoring to whitelist services and real time analytics. | Denver, CO | |
Sinch | Sinch is a telecommunications and cloud communications platform as a service (PaaS) company. | Atlanta, GA | |
Solutions by Text | Solutions by Text is the leading text and payments provider for consumer finance. | Dallas, TX | |
Speakeasy AI | Now a part of Verint, Speakeasy AI helps contact center teams predict and solve customer needs with AI Technology. | Melville, NY | https://www.verint.com/our-company/legal-documents/privacy-policy/ |
SuccessKPI | SuccessKPI is a revolutionary insight and action platform with conversation analytics, speech and text, quality monitoring, real-time agent guidance, and automated actions all in one place. | Chantilly, VA | |
TransPerfect | TransPerfect is a language services company offering multilingual translation and interpreting solutions to multinational businesses. | New York, NY |