High Availability, Business Continuity, Disaster Recovery
This document outlines LiveVox’s approach to high availability, business continuity, and disaster recovery, all of which are based on leveraging a multitude of Amazon Web Services’ (AWS) regions and availability zones.
Please contact your LiveVox Representative for access to this documentation.
SAMPLE Table of Contents
- Responsibilities
- Architecture.
- Load-Balancing and Failover Configuration
- Capacity and High Availability
- Inter-Region Disaster Recovery
- Voice and Carriers
- Inbound Call Spiking
- Trunk Group Redundancy and Recovery Time
- Proactive and Reactive Support
- Response and Resolution
- Response Timetable
- Resolution Timetable
- LiveVox Customer Care Contacts