This document outlines LiveVox’s approach to high availability, business continuity, and disaster recovery, all of which are based on leveraging a multitude of Amazon Web Services’ (AWS) regions and availability zones.

Please contact your LiveVox Representative for access to this documentation.


SAMPLE Table of Contents

  1. Responsibilities
  2. Architecture. 
    1. Load-Balancing and Failover Configuration
  3. Capacity and High Availability
  4. Inter-Region Disaster Recovery
  5. Voice and Carriers
  6. Inbound Call Spiking
  7. Trunk Group Redundancy and Recovery Time
  8. Proactive and Reactive Support
  9. Response and Resolution
    1. Response Timetable
    2. Resolution Timetable
  10. LiveVox Customer Care Contacts