LiveVox provides 15 days as the standard retention period to all customers at no additional fee.Storage of data greater than .5TB is priced in increments of $250 per additional terabyte per month.
Call Recording Retention
Retention Period
Most recent 366 days
No Fee
All calls stored that are older than 366 days are charged at the rate of $0.0625 per gigabyte per month of total gigabytes stored. The standard compression rate for call recordings is sixteen (16) bit. If Customer is purchasing SpeechIQ, Customer’s compression rate will be sixty-four (64) bit, which may result in higher storage charges than the standard compression rate.