1. Description of Service
LiveVox provides certain services relating to the transmission and management of email messages, enabling Customer to create, launch, and manage email templates. Email services also include the construction, delivery, and management of metrics associated with email sends and rejections. Use of LiveVox’s email services is governed by the Agreement and this Exhibit E. For further definition, emails are designed to reach a particular individual, are commonly initiated by an Agent (though could be system-initiated), and are prompted by a specific event. The purposes are commonly for opt-in consent to receive email in the first place, or a notification, alert, or other information about a transaction unique to the recipient.
2. Email Cleanse
Upon Customer’s written request, LiveVox will perform an email cleanse to verify valid email addresses prior to sending any email campaign. The process checks any email address provided to determine whether it is valid or not, without actually sending the email. This helps reduce “bounce” rates. LiveVox reserves the right to require email list cleansing if campaign bounce rates exceed 5%.
3. Content
Customer is solely responsible for all content contained in any email message sent through the LiveVox email service module. Customer represents and warrants that its email content complies with applicable law.
In connection with Customer’s use of LiveVox’s services, Customer will send LiveVox contact lists (including email addresses or other information) and content in connection with use of email services. LiveVox acknowledges Customer’s ownership rights in such contact lists and content. LiveVox agrees to never sell or rent Customer’s contact lists to anyone without Customer’s written permission.
5. Limitations and Disclaimers
Email delivery is dependent on various third party providers, particularly internet service providers (ISP’s) who have the ability to block emails or classify email domains as generating spam. LiveVox does not warrant any such third-party providers or any of their products or services.
6. Warranties
LiveVox warrants as follows:
6.1 The services described in this documentation will be performed according to the description and specification for the term that is specified.
6.2 It will provide access to services as further described in this Exhibit.
6.3 All services will be performed in a workmanlike manner.
7. Mass Email Campaign
If sending emails based on a list that contains ten thousand or more new email addresses, Customer must await LiveVox’s verification of such list.