The LiveVox SMS Connector enables you to utilize the LiveVox Platform in conjunction with your existing SMS provider. Agents and administrators can use the LiveVox user interface for SMS functionality, as described in the SMS product description (https://docs.livevox.com/lvxcc/lgl/short-message-service-sms).  The SMS Connector leverages your account with your SMS provider to deliver SMS messages to and receive inbound SMS messages from your customers.  LiveVox currently offers standard integrations with the following SMS providers:

  • Twilio
  • Sinch

For additional information, see SMS.