The Screen Recording feature ensures all agent screens are recorded during the time the call is in the IN CALL state. Screen Recording ends when you select a termination code or if the login session is disconnected. The Screen Recording feature captures the full desktop of the entire interaction plus post-call wrap-up work, across multiple monitors. You can easily search, view, score, and report on screen recordings, which are securely stored in the LiveVox cloud and easily accessible by any web browser. You can use screen recordings to improve agent workflows, provide feedback to agents, and address any training needs.