LiveVox Outbound Voice operates on the LiveVox Four Cloud Architecture and provides physical and software separation designed to mitigate the compliance risk associated with outreach to mobile phone numbers where consent is absent or uncertain. Records or accounts may be selected from a list and can be dialed, automatically or manually, in a variety of pre-defined sequences. LiveVox Outbound Voice provides outbound campaign voice functionality to make voice phone calls, utilizing four separate and distinct outbound dialing systems:
Automated - Includes unattended, Right Party Connect (RPC), and Quick Connect (QC)
Human Call Initiator (HCI)
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Manual - Includes Manual and Ten Digit Manual with Transfer (10DMT)
Outbound Voice includes the following products:
Local caller ID (LCID) Numbers
LCID Usage
HCI (Compliance Outreach) – Human Call Initiator (HCI) enables agents to call consumers by manually clicking individual phone numbers using pre-approved templates. HCI helps Customer mitigate regulatory risk and realize productivity gains at the same time.
HTI (Compliance Outreach) – Human Text Initiator (HTI) enables agents to text consumers by manually clicking individual phone numbers using pre-approved templates. HCI helps Customer mitigate regulatory risk and realize productivity gains at the same time.
Predictive Dialing – Predictive Dialing enables Customer to make automated outbound calls without using agents. When a call is answered it is passed to an agent.