SmartReach provides a set of Application Programming Interfaces (APIs) for integrating the functionality exposed by the SmartReach platform with third-party applications, such as customer relationship management (CRM) systems and other systems of record used by clients to manage their accounts and calling lists. You can use the APIs to build custom applications that make use of SmartReach functionality, such as custom agent desktops and reporting dashboards. SmartReach provides its APIs through a representational state transfer (REST) interface only.
With the API Partner Access service, you can provide access to the LiveVox APIs to additional third-party vendors.