An Artificial Intelligence (AI)-driven voice application that facilitates conversation-based interactions with customers to provide services and perform tasks based on different customer requests. You can easily incorporate no-code AI Virtual Agents that increase efficiency and create a better customer experience on any platform. LiveVox Virtual Agents integrate directly with Contact Manager or an organization's database and can access customer information to personalize conversations for better results. The AI Virtual Agents respond to queries and become smarter over time as they gather additional information from the customer, which enables more personalized interactions based on customer preference. LiveVox captures all AI Virtual Agent interaction data and passes the conversation history to a human agent using Contact Manager.
Additional virtual agent products include:
Third-Party Virtual Agent Connector: To enable a third-party virtual agent to communicate with the LiveVox application, you a need connector. The connector—built by LiveVox— services as a conduit between LiveVox and the third-party virtual agent.