The Highlight widget displays the most pertinent information on every call and is placed at the top of the extended panel of the Agent Desktop. Select Highlight from the available widgets section and click Add. You will be presented with Add - Highlight Widget screen.
You may add up to six account fields on each state configuration, selecting the Add button. When rendered in the widget these fields will be displayed in the order they are shown in config, starting in the top left and then continuing to the left and down. The configuration screen displays three tabs which allow users to setup for the three different agent states:
- In Call config
- Ready config
- Not Ready config
